Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for a clear understanding of how orders are processed and delivered.

· Orders are processed within 1–2 business days after payment confirmation.

· Orders placed on weekends or holidays will be processed on the next business day.

· Pre-order items will be shipped based on the estimated availability date stated on the product page.

· Release dates and shipping timelines for pre-orders may change due to production or supplier delays.

· If your order contains both pre-order and in-stock items, items may be shipped separately.

· Same-day delivery is available for selected items and locations only.

· Orders must be placed before the stated cut-off time to qualify.

· Once dispatched, same-day delivery fees are non-refundable.

· Standard shipping is available nationwide.

· Estimated delivery time is [X–X business days], depending on the destination.

· Delivery timelines are estimates and may be affected by courier delays, weather conditions, or holidays.

· Shipping fees are calculated at checkout based on location and shipping method.

· Any additional charges (remote area fees, re-delivery fees) will be shouldered by the customer.

· A tracking number will be provided once your order has been shipped.

· Tracking details may take 24–48 hours to update in the courier’s system.

· Failed deliveries due to incorrect address, unavailable recipient, or refusal to accept the parcel may result in additional re-delivery fees.

· We are not responsible for delays caused by the courier once the order has been dispatched.

· Once the order is handed over to the courier, delivery responsibility is transferred to them.

· We will assist customers in coordinating with the courier for any delivery concerns.